Using Credit Cards to Survive a Zombie Economy

Joblessness is rampant. Retail sales are down for the third consecutive month. People aren’t just not buying new homes on the market, landslide real estate prices are forcing some to practically abandon their own in hopes of retaining a fraction of their investment value. The combination of these problems and … Read more…

American Express: Syncing Social Media Savvy Consumers and Service Standards

The near-complete integration of social media into the lives of many consumers has made keeping these digitally-connected customers satisfied a full-time job for businesses. Whereas word of mouth would have spread a good (or bad) experience to only a handful of people in the past year (roughly 15 to 24 … Read more…